Flexible and Integrated Service Management Platform
ui.ServiceGrid brings together field operations and service management processes on a single platform for companies. This solution, which integrates seamlessly with SAP CS module, SAP BTP, SAP ECC, and SAP S/4 HANA systems, aligns with the robust SAP infrastructure while offering optional integration choices. With its user-friendly and modular structure, ui.ServiceGrid is an ideal solution for optimizing operational processes, enhancing customer satisfaction, and digitizing your business processes.
Customer Satisfaction Tracking with NPS (Net Promoter Score)
Measure customer satisfaction through NPS (Net Promoter Score) based on survey results sent to customers after service transactions. NPS data, detailed by region and city, offers opportunities to improve customer experience. By analyzing responses to the question, “Would you recommend this service to others?” you can assess customer loyalty and refine your processes.
Key Features of ui.ServiceGrid
- Products Awaiting Repair: Easily track the status of products with incomplete service processes.
- Account Information Control: Company account information and blocking status are displayed on the homepage through user-friendly tiles.
Comprehensive Modules
- 1. Solution Center Messages: Facilitates communication between dealers and responsible parties through real-time messaging, quickly resolving issues.
- 2. NPS Messages: Access and respond to customer feedback instantly, strengthening customer relationships.
- 3. Spare Part Orders: View the name, number, stock status, and price of spare parts, and place orders.
- 4. Customer Acceptance Procedures: Manage all transactions related to service customers, facilitating acceptance of defective products, spare parts, or product replacement processes with KVKK and SMS approval.
- 5. Missing Spare Part Orders: Order missing parts for packaged products and manage approval processes.
- 6. Product Replacement List: Quickly manage product replacement processes between dealers and responsible parties, addressing customer requests efficiently.
- 7. Warehouse Shipment Procedures: Record the dispatch of returned or replaced products to the warehouse, speeding up processes.
- 8. Spare Part List: View stock and price information of product parts, facilitating missing part management.
- 9. Pending Orders: Access details and waiting times of orders, allowing efficient management of the process.
- 10. Order Status: Easily access order and delivery details for streamlined management.
- 11. Account Information: Track dealer account balances, checks, promissory notes, and receivable-payable details in detail.
- 12. Entitlement Reports: Increase operational efficiency by analyzing labor-distance costs with data like customer information and distance traveled.
- 13. Current Stock: Monitor service stock status in real-time.
Convenience and Flexibility in Service Management with ui.ServiceGrid
Thanks to its integration with the SAP CS module and other SAP infrastructures, ui.ServiceGrid offers a comprehensive solution that supports field operations. With its compatibility with existing SAP infrastructures, it is a powerful tool for digitizing your business processes and increasing efficiency. Featuring modular options tailored to your company’s needs and a user-friendly design, it is an ideal platform for companies aiming to boost customer satisfaction and manage operations more effectively. Make your service operations more flexible and efficient with ui.ServiceGrid.
