The Integrated Activity and Ticket System solution, designed to operate independently of any platform, allows you to:
- Automatically retrieve support requests sent to the customer support email address.
- Assign support requests automatically to the relevant personnel or manually by an authorized user.
- Once a support request is closed, the relevant personnel can automatically log their activity.
- With reporting screens, the status of support requests and the activity operations of both full-time employees and outsourced personnel can be reported.
